Solder Metals, we are dedicated to safeguarding the privacy of our website visitors and customers. This Privacy Policy explains how we gather, utilize, disclose, and protect your personal information when you visit our website, www.soldermetals.com, or engage with us in any capacity.

 

 

1. Information We Collect:

 

 

We may gather various types of information from and about you, which includes

 

 

• Personal Identification Information: Such as your name, email address, phone number, company name, job title, and other contact details provided when you reach out to us, request a quote, or register for our services.

 

• Business Information: Relevant details about your business, including industry, size, and specific needs for metal alloys or ores.

 

• Technical Information: Data regarding your device and your interactions with our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and timestamps of your visits. This information is typically gathered through cookies and similar technologies (see Section 4).

 

• Communication Information: Records of your interactions with us, which include emails, phone calls, and messages sent through our website.

 

• Information from Third Parties: We may receive information about you from third parties, such as business partners or public databases, to enhance the information we collect directly.

 

2. How We Collect Information:

 

 

Information is collected through various methods, including:

 

 

• Directly from You: When you complete forms on our website, communicate with us via email or phone, or engage with our sales and support teams.

 

• Automatically: Using cookies and similar technologies while you navigate our website.

 

• From Third Parties: As mentioned in Section 1.

 

3. How We Use Your Information:

 

 

The information we collect serves multiple purposes, including:

 

 

• Providing Products and Services: To fulfill your requests for quotes, orders, and deliveries of metal alloys and ores.

• Communicating with You: To reply to your inquiries, provide customer support, and share information about our products, services, and updates.

 

• Improving Our Website and Services: To analyze website usage, identify trends, and enhance the functionality and user experience of our offerings.

 

• Marketing and Promotion: To send you promotional content and information about products and services that may interest you, with your consent or as permitted by law.

 

• Business Operations: For internal purposes such as data analysis, audits, fraud prevention, and legal compliance.

 

• Personalization: To customize your experience on our website and tailor our communications to your preferences.

 

4. Cookies and Similar Technologies:

 

We utilize cookies and similar technologies (such as web beacons and pixels) to gather information about your browsing activities on our website. Cookies are small text files stored on your device that help us remember your preferences, track your usage, and enhance your experience.

 

You can manage cookies through your browser settings; however, disabling them may impact the functionality of our website.

 

5. How We Share Your Information:

 

Your personal information may be shared with third parties under the following circumstances:

 

• Service Providers: We may share your information with trusted third-party service providers who assist us with services such as website hosting, data analysis, email delivery, and customer support. These providers are contractually required to protect your information and use it only for the intended purposes.

 

• Business Partners: We may share your information with business partners to offer you joint products, services, or promotions.

 

• Legal Requirements: Disclosure of your information may be required by law in response to a court order, subpoena, or other legal process, or if we believe such disclosure is necessary for protecting our rights and safety or those of others.

 

• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the acquiring entity.

 

• With Your Consent: We may disclose your information to third parties when we have your explicit consent.

 

We will not sell your personal information to third parties.

 

6. Data Security:

We implement reasonable technical and organizational measures to safeguard your personal information against unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

 

7. Data Retention:

Your personal information will be retained as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

 

8. Your Rights:

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information, including:

 

• Right to Access: Request access to the personal information we hold about you.

 

• Right to Rectification: Request correction of inaccurate or incomplete personal information.

 

• Right to Erasure: Request deletion of your personal information under certain circumstances.

 

• Right to Restrict Processing: Request restriction of processing your personal information under specific conditions.

 

• Right to Data Portability: Receive your personal information in a structured, commonly used, and machine-readable format and transfer it to another controller.

 

• Right to Object: Object to the processing of your personal information under certain circumstances, including for direct marketing purposes.

 

• Right to Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

 

To exercise any of these rights, please reach out to us using the contact details provided in Section 10.

 

9. Third-Party Links:

 

Our website may include links to third-party websites that are not governed by us. We do not control the content, privacy policies, or practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

 

10. Contact Us:

 

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

 

Solder Metals

info@soldermetals.com

The Plaza Al Khor, Baniyas Street, Deira, Dubai, UAE

 

11. Changes to This Privacy Policy:

 

We may update this Privacy Policy periodically by posting a new version on our website. We encourage you to review this Privacy Policy regularly to remain informed about how we protect your information. Your continued use of our website after any changes signifies your acceptance of the updated policy.

 

By using our website or interacting with us, you agree to the terms of this Privacy Policy.